Return and Refund Policy

At Charmandedge, we are committed to providing you with high-quality home kitchen products that bring value and satisfaction to your kitchen experience. If for any reason you’re not completely satisfied with your purchase, our Return and Refund Policy ensures that you can return or exchange items quickly and hassle-free.

Below, you’ll find detailed information about our return process, eligibility, and refund guidelines to ensure a smooth and transparent experience with Charmandedge.

Return Eligibility

We want you to be completely satisfied with your Charmandedge purchase. You are eligible for a return if:

  • The item is in its original condition with no signs of wear, use, or damage.

  • The item is returned within 30 days from the date of purchase.

  • The item is accompanied by the original packaging, including all accessories, manuals, and tags.

Returns outside of this 30-day period may not be eligible for a refund or exchange, unless stated otherwise in our exceptions section.

Non-Returnable Items

For hygiene and safety reasons, certain items are non-returnable and cannot be refunded or exchanged. These include:

  • Open-box or used products, including kitchen tools, cutlery, and appliances that have been used.

  • Gift cards and items that have been marked as final sale.

  • Personalized or custom items, including engraved products or items specifically made to your request.

If you have any questions regarding whether your item qualifies for a return, please feel free to contact us at contact@selzyz.com for further clarification.

Return Process

Returning an item is simple with Charmandedge:

  1. Request a Return Authorization: Start by contacting us via email at contact@selzyz.com or calling +‪1 (626) 392-0120 . Please include your order number and details about the item you wish to return.

  2. Receive Return Instructions: After we process your request, we will provide you with a Return Authorization (RA) number and instructions on how to return the item, including the correct return address.

  3. Prepare Your Package: Pack the item in its original packaging (if available). Ensure that the product is safely sealed to avoid any damage during transit.

  4. Ship the Item Back: Return the item to the address provided by us. Shipping costs for returns are outlined below.

Address for Return

All returned items should be sent to the following address:

Charmandedge 17128 Colima Rd Ste 168, Hacienda Heights, CA 91745, United States

Please make sure to include the RA number and all the original packaging with your return. This will help speed up the processing of your return and ensure it is handled efficiently.

Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved:

  • We will process a refund to your original payment method within 5-7 business days.

  • Please note that the refund amount will be the price you paid for the item, excluding any shipping fees.

If your return does not meet our eligibility requirements, we will contact you with further instructions.

Damaged or Defective Items

At Charmandedge, we take great care to ensure that our products are of the highest quality. However, if your item arrives damaged or defective, please follow these steps:

  1. Contact us immediately: Notify us within 5 business days of receiving the item at contact@selzyz.com or call +‪1 (626) 392-0120. Please provide photos or videos of the damage or defect along with your order number.

  2. Return or Replace: If the product is confirmed to be defective or damaged, we will offer a full refund or exchange at no additional cost to you, including shipping charges.

Shipping Costs for Returns

The cost of returning an item is generally the responsibility of the customer unless the return is due to a damaged or defective product or an error on our part.

  • For non-damaged items, customers will be responsible for the return shipping fees.

  • If you received the wrong item or if your product is damaged, Charmandedge will cover the cost of return shipping.

We recommend using a trackable shipping service for your return to ensure it is delivered safely.

Exchanges Policy

If you’d like to exchange an item for a different model, color, or size, simply contact us within 30 days of purchase. Here’s how it works:

  1. Submit a Return Request: Start by submitting your return request as usual, and we will guide you through the process.

  2. Exchange Item: Once we receive your returned product, we will process the exchange and ship the new item to you. If there is a price difference, we will charge or refund the balance as necessary.

Exchanges are subject to availability, and we will ensure your new product is sent promptly.

Cancellation Policy

We understand that changes happen, and you may need to cancel an order. If you wish to cancel your order, please contact us as soon as possible at contact@selzyz.com or call us at +‪1 (626) 392-0120.

  • If your order has not yet shipped, we will cancel it and issue a full refund.

  • If the order has already been shipped, you can follow the standard return process once you receive the item.

Warranty Policy: 1 Year

All products sold by Charmandedge come with a 1-year warranty from the date of purchase. This warranty covers any defects in material or workmanship under normal use. If your item becomes defective within this period, we will replace it or offer a full refund, depending on the situation. This warranty does not cover damage caused by misuse or mishandling.

Refund Timeline

After we receive your returned item and confirm that it meets our return eligibility criteria, we will issue your refund. Please allow 5-7 business days for the refund to appear on your payment method.

Exceptions

While we strive to make our return and refund process simple and straightforward, there are a few exceptions:

  • Custom orders or personalized items are non-returnable unless they are defective or damaged upon arrival.

  • Products that have been used, opened, or altered are not eligible for return.

If you are unsure whether your item qualifies for a return, feel free to reach out to us, and we’ll be happy to help clarify.

At Charmandedge, we are committed to ensuring that you are happy with your purchase. If you have any questions about our Return and Refund Policy, don’t hesitate to contact us:

Company Name: KIPERSON, LLC
Company Number: 201623110013
Address: 17128 Colima Rd Ste 168, Hacienda Heights, CA 91745, United States
Email: contact@selzyz.com
Phone: +‪1 (626) 392-0120
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.

Thank you for choosing Charmandedge, where every kitchen experience is a great one