Shipping Policy
At Charmandedge, we are committed to providing a seamless and efficient shopping experience for all of our customers. Whether you’re ordering high-quality kitchen tools, cookware, or other home kitchen essentials, we want to ensure that your purchase arrives quickly, safely, and at no additional cost to you. Below are the details of our Shipping Policy, designed to keep you informed and confident in your purchase with Charmandedge.
Shipping Locations
We currently ship all orders within the United States. Whether you’re located on the East Coast or the West Coast, we are proud to serve customers nationwide with fast and reliable shipping services. Currently, we do not offer international shipping, but we are continuously exploring options to expand our service areas in the future.
Shipping Costs
We believe in providing our customers with the best value, which is why shipping is always free on all orders within the United States. You won’t need to worry about added fees or hidden costs when checking out—what you see is what you pay. Enjoy the peace of mind that comes with free shipping on your kitchen essentials.
Order Processing Time
At Charmandedge, we understand how exciting it is to receive your new kitchen tools, and we strive to get your order to you as quickly as possible. All orders are processed within 2-4 business days. Our office hours are Monday to Friday, from 7:00 AM to 6:00 PM Pacific Time (PT), and we aim to ship orders out promptly during these hours. Orders placed after 6:00 PM PT or on weekends will be processed on the next business day.
Please note that order processing may take longer during peak shopping seasons, such as holidays or promotional events. We appreciate your patience and assure you that we are working hard to fulfill your order as quickly as possible.
Shipping Timeframes
Once your order has been processed, it will be shipped and delivered to you within 5-7 business days. We work with trusted shipping carriers to ensure timely delivery, and all shipments are carefully packaged to prevent any damage during transit. Although we aim to deliver your order within this timeframe, delays can sometimes occur due to factors outside our control, such as weather conditions or carrier issues.
Shipping Methods
We utilize reliable and well-established shipping carriers to get your Charmandedge products to you safely:
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FedEx
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USPS (United States Postal Service)
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UPS (United Parcel Service)
These carriers offer secure and efficient shipping options, ensuring that your order arrives in excellent condition and on time. Depending on your location and the shipping method selected, your order may be delivered by one of these trusted companies.
Tracking Information
Once your order has shipped, we will send you an email with tracking information so you can monitor the progress of your package. You can use the tracking number to view updates on your shipment and estimated delivery date. This ensures that you stay informed about where your order is at every step of the journey.
If you have any questions about your tracking information, feel free to reach out to us via email at contact@selzyz.com, or call us at +1 (626) 392-0120. Our team is always here to assist you.
Taxes & Dutie
We cover any applicable taxes or import duties on your behalf, so the amount displayed at checkout is the total cost you will pay.
Shipping to P.O. Boxes
We are happy to offer shipping to P.O. boxes within the United States. If you choose to have your order delivered to a P.O. box address, we will ensure that your items are shipped promptly and safely. Please note that certain shipping methods may not be available for P.O. box addresses, but we will inform you of any limitations during checkout.
Damaged or Lost Shipments
While we take great care to ensure your order arrives in perfect condition, we understand that accidents can happen during transit. If your order arrives damaged or is lost in transit, please follow these steps:
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Contact us immediately: Reach out to our customer support team at contact@selzyz.com or call us at +1 (626) 392-0120. We will work with the carrier to resolve the issue and ensure you receive your order promptly.
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Provide details and documentation: If your shipment was damaged, please provide us with photos of the damage and your order number. If your package is lost, we will work with the carrier to investigate and track down your package.
Once the issue has been verified, we will either resend the damaged or lost item or offer a full refund, depending on your preference.
Order Modifications
We understand that sometimes things change after placing an order. If you need to make modifications to your order, such as updating your shipping address or changing the items you ordered, please contact us as soon as possible at contact@selzyz.com or call us at +1 (626) 392-0120.
If your order has not yet been processed or shipped, we will do our best to accommodate your request. Once the order is shipped, we are unable to make changes, but you can always initiate a return or exchange if needed.
We at Charmandedge are committed to making your shopping experience as easy and convenient as possible. If you have any questions or need further assistance with your shipping or order, don’t hesitate to contact us:
Company Name: KIPERSON, LLC
Company Number: 201623110013
Address: 17128 Colima Rd Ste 168, Hacienda Heights, CA 91745, United States
Email: contact@selzyz.com
Phone: +1 (626) 392-0120
Business Hours: We are available Monday – Friday 7:00 AM to 6:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team strives to respond to all inquiries within 12 hours during business days, ensuring prompt and reliable support.
Thank you for choosing Charmandedge, where high-quality home kitchen products and exceptional customer service are always our top priorities!